Terms of service

CUSTOM ORDER & DEPOSIT POLICY

All custom jewellery orders require a 50% non-refundable deposit to begin production. Bridal and engagement ring orders require a minimum 25% non-refundable deposit. Deposits are not eligible for refund or store credit under any circumstances.

Standard turnaround time is 2–4 weeks for bridal and engagement rings and up to 4 weeks for custom jewellery. Rush orders may be available within 5 business days for an additional charge.

SMS / TEXT MESSAGING TERMS

M&G Jewellery Inc. operates an SMS programme for customers who opt in. Messages we send include appointment confirmations and reminders for in-store and virtual consultations, follow-ups on custom design and repair quotes, and order and repair status updates including ready-for-pickup notices. Message frequency varies depending on your enquiry and order activity.

Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to each message sent or received.

To stop receiving messages at any time, text STOP to any message you receive from us. You will receive one final confirmation that you have been unsubscribed, after which no further messages will be sent. For assistance, text HELP or contact us at info@mg-jewellery.ca or +1 647-882-9000.

Carriers are not liable for delayed or undelivered messages. Neither M&G Jewellery Inc. nor any mobile carrier is responsible for messages that are delayed, undelivered or not received.

You must be at least 18 years of age to consent to receive text messages from M&G Jewellery Inc.

Consent to receive text messages is not a condition of any purchase. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.